Last updated: March 9, 2026
Nutrivox LLC ("we", "us", or "our") operates the Nutrivox platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using Nutrivox, you consent to the practices described in this policy.
Account Information: Name, email address, company name, and phone number provided during registration.
Lead Data: Contact information, conversation history, and notes you store about your leads. This data is uploaded and managed entirely by you.
Message Content: SMS messages sent and received through the Service, including AI-generated draft replies.
Usage Data: Information about how you interact with the Service, including pages visited, features used, and timestamps.
Payment Information: Billing details are processed securely by Stripe. We do not store credit card numbers on our servers.
We use collected information to: provide, maintain, and improve the Service; process transactions and send billing notifications; generate AI-powered message drafts based on conversation context; extract insights from conversations for the Memory Vault feature; send service-related notifications; respond to support inquiries; and detect and prevent fraud or abuse.
The Service uses OpenAI's API to generate message drafts and extract conversation insights. Conversation data sent to OpenAI is processed according to OpenAI's usage policies. We do not use your data to train AI models. If you provide your own OpenAI API key, your data is processed under your own OpenAI agreement.
We use the following third-party services that may process your data: Twilio (SMS delivery), OpenAI (AI text generation), Stripe (payment processing), Clerk (authentication), Inngest (background job processing), and Neon (database hosting). Each service processes data according to their own privacy policies.
Your data is stored on secure servers provided by Neon (PostgreSQL). We implement industry-standard security measures including encryption in transit (TLS/SSL), access controls, and regular security reviews. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will delete your data within 30 days, except where retention is required by law. Message logs may be retained for compliance purposes for up to 5 years.
We do not sell, trade, or rent your personal information to third parties. We may share information with: third-party service providers who assist in operating the Service (listed in Section 5); law enforcement when required by law or to protect our rights; and in connection with a merger, acquisition, or sale of assets, with notice to you.
You have the right to: access, update, or delete your personal information; export your data in a machine-readable format; opt out of marketing communications; request information about the data we hold about you. California residents have additional rights under the CCPA, including the right to know what data is collected and the right to request deletion.
You are the data controller for any lead information you upload to the Service. You are responsible for obtaining proper consent from your leads before storing their information and sending them messages. We act as a data processor on your behalf and process lead data only as necessary to provide the Service.
We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. Third-party services (Clerk, Stripe) may set their own cookies as described in their privacy policies.
The Service is not intended for use by anyone under 18 years of age. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the Service. The updated policy will be effective upon posting.
For privacy-related questions or data requests, contact us at support@nutrivox.ai.